Dec '24 • ❓ Ask a Question
🌱 Dealing with a 1-Star Review in Your Lawn Business 💬
After 30 years of mowing lawns and countless happy clients, we recently received our first-ever 1-star review. Here’s the story and how we handled it.
The review came from a customer with our lowest-paying lawn—but who also happened to be our highest-maintenance client. Despite being polite and professional, we had to let them know we could no longer mow their lawn. Unfortunately, they didn’t take the news well and left a negative review.
Here’s what we did:
👉 Responded Politely: Instead of dwelling on the negativity, we wrote a professional reply explaining our side calmly. Keeping a cool head is key to showing future clients your professionalism.
👉 Moved On: Dwelling on one bad review can be draining. Instead, we chose to focus on the many positive relationships we’ve built over the years. One bad apple doesn’t ruin the bunch! 🍏
👉 Learned for the Future: On reflection, we realized that in the future, raising the price may be a better approach than directly ending a relationship. It gives the customer the choice to stay or move on, reducing potential friction.
Remember, no business is immune to the occasional unhappy customer. How you handle it matters more than the review itself.
Have you ever faced a tricky review situation?
Tell us about it below! 👇
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🌱 Dealing with a 1-Star Review in Your Lawn Business 💬
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