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5d • General discussion
When business value and record value diverge
Information can be operationally useful long after its formal record value ends — or the reverse. RIM professionals regularly navigate this misalignment. The challenge is managing lifecycle decisions without undermining trust.
Clear explanation matters more than strict enforcement.
Questions
- Where do you see this divergence most clearly?
- How do you explain disposal decisions in these cases?
Action
Identify one dataset where value is contested.
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When business value and record value diverge
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