Measuring Records Management Performance
Metrics help demonstrate value and support continuous improvement. Measuring disposal activity, compliance, or training makes governance visible and actionable.
Metrics only help if they reflect reality and inform decisions.
Reflection questions:
  • Do you currently track any RIM metrics?
  • Which metric would provide the most insight?
Action: Define one simple records management metric to start tracking.
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Paul Mullon
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Measuring Records Management Performance
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