Ever noticed how hard it is for some people to be retrospective? Even professional environments like engineering isn't void of static thinking. Here's a win I had recently after encountering some pretty,,, stubborn attitudes. I ran a hot Wash (or retrospective) this week. Before the session, it felt like pulling teeth. Plenty of high emotions. What I had to keep in mind was that this was new for the team. In the past, such gatherings were only for disasters. Otherwise, they'd go back to business as usual. Nothing to do but move on to the next task. So, I went into the retrospective knowing they needed encouragement, and to reset their expectations to a lower stress level. I created ground rules based on teamwork and encouragement. I maintained a target attitude as a model for them. Yet, I was also firm in each person owning their part in improvement AND success. And you know what? They did just fine. They walked away with a new vision for the future. They bonded around common issues and a plan to overcome them. When have you run a meeting or other event where you could feel the tension before starting?