7d • General discussion
Equipment
Before you can certify or work with any Arise client, you must pass the Tech Check/Tech Scan. This scan makes sure your computer and internet meet the minimum requirements for servicing.
Here’s how to prepare — and what to do if you don’t pass the first time.
1️⃣ Use a Windows or Mac Computer (NO Chromebooks or Tablets)
Arise does not allow:
- Chromebooks
- Tablets
- iPads
- Phones
Use a compatible desktop or laptop only.
2️⃣ Use a Hard-Wired Ethernet Connection
WiFi will cause the tech scan to fail.
👉 Plug your computer directly into your router using an Ethernet cable.
3️⃣ Close All Programs Before Running the Scan
This helps your system show accurate performance.
✔ Close Zoom, Chrome tabs, VPNs, streaming apps
✔ Restart your computer before scanning
✔ Temporarily disable any extra antivirus programs
4️⃣ Make Sure Your System Meets Arise Requirements
Minimum specs include:
- Windows 10 or 11 / macOS 10.15+
- Intel i5 or equivalent processor
- 4GB RAM (8GB recommended)
- Reliable internet (10 Mbps download / 3 Mbps upload)
If you need upgrades, here are affordable options:
5️⃣ Run the Tech Scan Again After Fixing Issues
Most failed tech scans are caused by:
❌ Using WiFi
❌ Low RAM
❌ Outdated software
❌ Chromebooks (never accepted)
❌ Slow internet speeds
Once corrected, the scan usually passes on the next try.
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Equipment
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