BI vs Process Mining (and why this matters in Celonis)
Many people come into process mining from a Business Intelligence background — and that’s not a bad thing.
But BI and process mining answer very different questions.
Business Intelligence focuses on:
  • Aggregated data
  • KPIs and averages
  • “What happened last month?”
  • Reporting and monitoring
In BI, a statement like:
"Average cycle time = 12 days" is usually considered enough.
Process Mining focuses on:
  • Event-level data
  • End-to-end flows
  • Variants and deviations
  • “Why does the process behave this way?”
In Celonis, that same statement becomes:
Here are 27 different paths — and 40% of cases loop because of rework.
That difference is critical.
BI tells you what happened.Process mining shows you how it actually happened — case by case.
This is also why many first Celonis projects struggle:
  • Dashboards look good
  • KPIs are green
  • But no one knows what to change
Real value starts when you move from:
📊 reporting KPIs➡️ 🔍 understanding process behavior➡️ 🎯 deciding where to act
💬 Let’s discuss
If you’ve worked with BI before:
  • What was hardest for you when switching to process mining?
  • What confused you most in your first Celonis project?
Reply below — your answers will help shape future content in the community.
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Alberto Paz
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BI vs Process Mining (and why this matters in Celonis)
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