Something I made to simplify the customer journey
I’ve been working on breaking down the customer journey into something clearer and easier to systemize. I made this visual to help summarize the seven core stages and where friction usually shows up.
Sharing it here in case it’s helpful for anyone building out their backend systems or improving consistency in their delivery.
If you look at the seven stages…Which one do you think creates the most friction for most businesses?
Would love to hear your perspective.
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Something I made to simplify the customer journey
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