Jun 13 • General discussion
onboarding a new chatter used to eat 2 weeks of my life. heres what fixed it
ciao raga, quick one that saved my sanity. for the longest time every new chatter i hired meant about 2 weeks of me hovering over their shoulder. answering the same 20 questions, fixing the same mistakes, terrified theyd nuke something important.
i thought the fix was a better training doc. wrote this whole 14 page bible. didnt help at all, nobody reads 14 pages on day 1.
what actually fixed it was the opposite of more info - it was less access. day 1 a new chatter gets a locked down account. they can chat and do the actual job, thats it. cant see payout numbers, cant delete a fan list, cant touch pricing, cant get into the stuff that actually breaks. as they prove themselves over a week or two i unlock more, one thing at a time.
two things happened. i stopped being scared to delegate so i actually let go. and the new person wasnt drowning in 40 buttons they didnt need, they saw the 5 things their job actually is. went from 2 weeks of babysitting to like 2 days.
how do you onboard a new chatter right now, full access and pray, or do you stage it out?
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onboarding a new chatter used to eat 2 weeks of my life. heres what fixed it
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