29d • General discussion
Difficult conversations with respect and outcomes
Difficult conversations address performance gaps, conflict, misconduct, or misalignment while protecting dignity and keeping expectations clear. Leaders prepare with specific observations, impact statements, and a clear outcome they need from the conversation. They manage emotions through calm tone, active listening, and firm boundaries around standards. They also document agreements, define next steps, and schedule follow-up to ensure change occurs. Effective difficult conversations protect culture, reduce resentment, and reinforce accountability.
Question: What outcome do you need to define before starting a difficult conversation?
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Difficult conversations with respect and outcomes
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