9d • General discussion
Two New Videos - Addressing Customer Risk & Behavior Management
I just uploaded two new videos into the Modern CSM Classroom under a brand-new Module.
Here’s what’s new:
🎥 Video 1: How to Have Real Risk Conversations With Customers https://www.skool.com/modern-csm-2058/classroom/e958cd67?md=e04838dd14df45d29d827b4a24b842e7
This one walks through how Modern CSMs identify risk early, surface it directly, and use the North Star Framework to anchor those tough conversations with confidence.
🎥 Video 2: Customer Accountability & the Path to Outcomes https://www.skool.com/modern-csm-2058/classroom/e958cd67?md=97067e449b074f379539078ac98eddab
This video covers what accountability actually looks like, how to create alignment around the customer’s measured result, and how to use the North Star to guide ownership, momentum, and next steps.
Both videos build on the mindset of moving from adoption to outcome ownership—and they’re now live inside the North Star Short Classroom folder for you to watch anytime.
More modules and lessons are coming soon as we expand the library. Jump in, check them out, and let me know what resonates. We’re building this together. 🙌
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Two New Videos - Addressing Customer Risk & Behavior Management
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