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Dec '25 •
You Just Made the Best Decision of Your Life!🧠💸
🚀 WELCOME TO THE MODERN CSM LEARNING COMMUNITY 🌟You’re not here by accident. If you’ve ever felt like Customer Success has turned into ❌ chasing adoption ❌ reacting to noise ❌ juggling priorities without clarity ❌ or having conversations that sound helpful but don’t move the needle You’re in the right place. This community is built around a Modern CSM mindset —one that shifts us from activity to outcomes,and teaches you how to influence customer behavior on purpose. 👇 WATCH THE INTRO VIDEO FIRST 🎥It explains the why behind this approach —the psychology of progress, accountability, and momentum —and how it’s operationalized through the North Star Framework. 🧠 WHAT YOU’LL FIND INSIDE THE SCHOOL ⭐ The North Star Framework — one measurable result that anchors every conversation 🧭 Implementation guidance to move from concept → discovery → accountability 🗺️ The North Star Execution Map — your internal success plan to track momentum 🧪 Outcome Labs focused on human behavior, adoption, change management, and why customers stay or leave 🚨 Early-warning thinking that lets you see risk early and act proactively This isn’t about learning more stuff, it's about knowing: ✅ what matters and priorities ✅ what to say ✅ what to do next ✅ and finding purpose in how to guide customers forward with confidence 🤝 IMPORTANT This is not a course in a traditional sense. It's a living resource for you to reference in your day to day when things get cloudy and your influence doesn't seem to be moving the needle. I’ll be adding videos and building out the library as we go —and we’re building this together. Everyone here has experience. Everyone here has perspective. And this community gets stronger when we share, challenge, and apply what we’re learning in real situations. 👇 START HERE Drop a quick intro in the comments:• your role• the type of customers you work with• one customer conversation or challenge you want to get better at. We’ll use those real scenarios to practice thinking — and operating — like Modern CSMs.
23d •
New Members: Exclusive Offer for Modern CSM
Hi everyone 👋 I'm Tenzing, founder of atEaseAI. We're building atEaseAI — an AI-powered System of Execution for modern Customer Success and Account Management teams. The role of a CSM has changed significantly. Today, CSMs are expected to be strategic advisors, relationship builders, retention drivers, expansion partners, and customer advocates—all while managing a growing number of accounts. But a significant part of the day can still go into the operational work: → Pulling customer information from multiple systems → Preparing for customer meetings and QBRs → Writing follow-ups and updating CRM → Tracking adoption and engagement → Identifying accounts that may be at risk → Figuring out what needs to happen next across dozens of accounts That's the problem we're trying to solve with atEaseAI. Instead of becoming another dashboard, atEaseAI acts as an execution layer for post-sales. It brings customer context together, identifies risks and opportunities, prepares meeting briefs, recommends next-best actions, helps with follow-ups and account plans, and enables CSMs to spend more time actually engaging with customers. And since this is the Modern CSM community, I thought I'd bring something more useful than just an introduction. 😄 🎁 Community Offer — First Come, First Served We're opening up free access to atEaseAI for a limited number of CSMs and post-sales teams in this community, with the ability to manage up to 100 existing customer accounts. Use it with your real accounts. Explore the platform. Put Caleb AI to work. And most importantly, give us your honest feedback. No complicated sales pitch. If it genuinely makes your work easier, we'd love to hear what worked. If it doesn't, we'd genuinely like to know why. If you'd like to try it, simply comment "I'm in" or DM me, and I'll get you set up. If you'd like to learn more about atEaseAI, I've attached our product deck. Looking forward to connecting with fellow CSMs and post-sales professionals here! 🚀
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Jan 18 •
🚀 What’s coming next - Group Questions to be addressed
A few great questions have come up in the group recently. So over the next 30 days I’ll be creating 3-minute videos on each one They'll b tight, to the point, and immediately usable. Then we’ll use the group to expand the conversation, pressure-test ideas, and share real examples. Here’s what we’ll be covering 👇 1️⃣ If you were starting over in Customer Success today, what would you focus on mastering first? 2️⃣ What’s the most effective way to manage multiple urgent customer needs at once? 3️⃣ What’s a trait you don’t see enough in Customer Success? 4️⃣ How to drive adoption when you don’t have a champion Content will start rolling out soon. Looking forward to the conversations these spark.
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Dec '25 •
Reframe customer risk
I just uploaded the deck I've used to mitigate risk and re-orient the customers around their North Star outcome. It equips you to lead calm, objective conversations that reconnect current reality (adoption, behavior, execution gaps) to how the customer defines success. Rather than escalating concern, the deck guides customers through defining success, identifying adoption barriers, and recommitting to the right behaviors, owners, and milestones. It reinforces the Modern CSM superpower: influencing behavior through clarity, structure, and shared accountability — ensuring risk becomes a moment of refocus, not friction. This is North Star execution in practice: aligning objectives, actions, and commitments so customers stay on the path to long-term value. SEE IT IN THE IMPLEMENT-STEP-BY-STEP SECTION --> Make them accountable --> Risk mitigation approach.
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