12d • General discussion
The Risk ⚠️Conversation You’re Avoiding Is the One That Saves the Account
The fear is real but why? Why do we as CSMs Fear Tough Questions?
The reason is actually not important. What's important is how the North Star Framework makes it easy to have any conversation with your customer.
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The Risk ⚠️Conversation You’re Avoiding Is the One That Saves the Account
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