24d • General discussion
Dropped the "Why the NorthStar Framework and why it works" video
The biggest myth in Customer Success? That “adoption” is the goal.
Modern CSMs know better — we drive outcomes. And the North Star Framework is the engine behind it.
It gives you one measurable result to anchor every customer interaction to — creating clarity, momentum, and real behavior change.
This isn’t theory. It’s a psychology-backed, repeatable system any CSM can use to influence customer progress on purpose. Check it out in the Intro/Road map folder
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Dropped the "Why the NorthStar Framework and why it works" video
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Helping CSMs create a new mindset focused on driving customers outcome by influencing customer behaviors.
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