Graduation project: Automation Project

You have built a fully integrated AI-powered automation system. It consists of:

1. The Problem and Solution (The Business Case)

The Problem: Manually handling customer messages at the "Spring Spirit" center using Google Sheets.

The Solution: An intelligent automation system that receives messages, analyzes them using AI, and instantly returns the results to the workflow to streamline operations.

2. The Technical Components (The Workflow)

A workflow was built consisting of three integrations:

Google Sheets Trigger: Its role is to monitor the customer data file and retrieve any new data (such as the customer's name and message) as soon as it is added.

AI Agent (OpenAI): It acts as a "data analyst." We connected it to the OpenAI model and wrote prompts to perform the following:

Classify the order type (reservation/inquiry).

Analyze customer sentiment (positive/neutral).

Suggest polite responses. Google Sheets Update Row: The last node that takes the "AI output" and rewrites it in the status field in front of the correct customer name.

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Graduation project: Automation Project