Comment or DM Triggers Not Working? This is Probably Why... 👀

If you've been following along this week, you'll already have learned how to stop scaring people away by pretending to be human, how to build flows that bring 90% click-through-rate on Day ONE, and how you can 2x conversion rate in just 10 minutes with ONE simple change.

...it's been a big week! 🤯

So now picture this: You go live with your shoutouts/ads/organic content, ready for leads to come surging through your inbox...

10 minutes later...

30 minutes later...

An hour later... Your automation triggers still show "0 contacts" 💀

Typically this is caused by one of two things:

A.) You didn't make your CTA clear enough in your caption or story.

B.) You didn't set them up in Manychat properly in the first place 😭

This is why I setup a quick and easy 5-step checklist for including CTA's in posts + setting them up on Manychat... And I'll break it down for you below 🎁

Make sure your CTA is very clear in the content. If it's in the caption, it should be on its own line, in ALL CAPS, with "quotes" around it. This way, your audience can't miss it.

2. If at all possible, include the CTA in the content itself. Whether Reels/stories/static images, try to end the video or text post with a clear CTA to "DM or comment the word "XXXX" to learn more!"

3. Pin a comment on the post giving instructions and further reinforcing the CTA, i.e. "In case you didn't see, comment "XXXX" below to get my free guide/connect with me/learn more/etc!"

All set? Great! 👍🏼

Now that you've got that arranged, head over to Manychat and create the automation triggers.

You'll want to choose "Message *is*" not "Message contains" in 99% of instances when setting up DM triggers, and choose "Comment contains specific words" for comments.

2. From there, you should setup 6 versions each of your comment triggers and DM triggers (example in first pic below) to ensure that every version of your CTA is accounted for. Different capitalizations + with/without quotes.

This way, the people who take your CTA very literally and add quotes will fall into the flow along with those who don't include the quotes.

BONUS: If it's a two-word CTA or people may capitalize a one-word CTA improperly (i.e. "ManyChat" instead of "Manychat"), then you can include that as well with/without quotes.

Ta-da, you're finally ready for the leads to rush into your funnels and watch the revenue/bookings roll in 🤑

P.S. Don't forget to set the trigger to LIVE when you're all done 😉

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