Building rapport with clients · Expert Coach Certification

Mar '24 (edited) • All Members Post Here

Building rapport with clients

Building rapport is so important in our work as coaches as it could affect the trust element of the relationship. How do we build rapport with our clients from the get go? Here are some specific examples of how to build rapport with others:

Before the interaction:

·Do your research: An on boarding form may be useful to give an insight into the client especially for the first session. A discovery session may also help to create that mutual bond. The alternative is to check them out online. Knowing something about their interests or background can help you find common ground and start the conversation on a positive note.

During the interaction:

·Use positive body language: Make eye contact, smile, and nod your head to show that you're engaged in the conversation.

·Actively listen: Pay attention to what the other person is saying, both verbally and nonverbally. Ask clarifying questions, summarise what they've said, and avoid interrupting. This shows that you're genuinely interested in what they are saying.

·Ask open-ended questions: Instead of yes-or-no questions, ask questions that encourage the other person to open up more about themselves. Ask further clarifying questions to unravel the layers. Make notes and read them back to the client

·Be respectful and empathetic: Treat the other person with respect, even if you don't agree with everything they say. Coaching is a no judgement zone. Coach the behaviour not the person. No matter how much we have in common, we are all unique.

Note: Building rapport is a two-way street. It's important to be genuine and authentic in your interactions, and to let the other person know that you're interested in getting to know them on a deeper level. By following these tips, we can create stronger connections with others and cultivate more fulfilling coaching experiences.

How do you build rapport with your client?

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Building rapport with clients