This week, several Australian telcos are stating what they're doing in AI for customer service. https://bit.ly/3NqR1K1 https://bit.ly/4byOvKS So far: - Telstra is taking a conservative approach - Superloop is "all in" with automating away from human CSRs - Aussie is acquiring Nextgen as part of the play to get AI agents

https://prof.ai/ A great way to start on prompt engineering and understanding the LLM outputs.