14d • General discussion
A cancellation comes in at 7am. What does your crew do?
Industry average cancellation and no-show rate for install crews: 12%.
At $12,500 avg ticket and 5 crews — that's $300K–$600K in idle crew days per year.
The operators who protect their fill rate have a protocol for the moment a slot drops.
Most don't.
When a same-day cancellation hits — what actually happens next in your operation?
We have a backfill system and fill the slot fast
We call around manually and hope something sticks
The crew stays idle and we eat it
Someting else
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A cancellation comes in at 7am. What does your crew do?
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