The Most Overlooked Feature in GoHighLevel (That Can Instantly Boost Client Retention)

Most people think of GoHighLevel as a tool for lead gen, funnels, and automation — which it is. But one of the most underused features I see (even from agencies and businesses who’ve been using it for years) is re-engagement campaigns.

Here’s why it matters:

Most local businesses spend all their energy chasing new leads, when their biggest profit booster is sitting quietly in their CRM — past customers who already trust them.

With GHL, you can set up a simple but powerful reactivation system:

Tag customers who haven’t booked or purchased in 6+ months.
Drop them into an SMS + email sequence offering a seasonal promo, check-up, or special “welcome back” deal.
Add a reminder to your pipeline so the business owner can follow up personally if they don’t respond.

I’ve seen campaigns like this bring in 5-10% extra revenue each month with zero ad spend — just by leveraging the contacts you already have.

If you’re using GoHighLevel and haven’t set this up yet, you’re leaving money on the table.

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