Chat Widget Message Field Update

Hey crew 👋

There’s a slick new update in GoHighLevel that’s all about protecting privacy and starting conversations smarter.

All chat widgets whether it’s WhatsApp, SMS/Email, All-in-One, or Voice AI now come with a mandatory message field by default. That means when a visitor clicks the chat icon, they’ll see a pre-filled message (like “I want to know more”) already typed in.

Here’s what’s cool:

✅ You can customize that message per widget

✅ Visitors can edit it before sending

✅ It’s now a required step to start any chat

✅ Helps keep personal data out of the conversation thread

✅ Keeps your CRM cleaner and easier to work with

No more chats starting with phone numbers, emails, or “Hi” and nothing else. You get a clear starting message, and your team knows exactly what the lead wants right away.

It’s a tiny tweak, but it’ll save time, protect privacy, and make your automations smoother. Especially helpful for agencies running white-labeled widgets or Voice AI.

Want to see how to edit it, best practices for default text, and quick wins? I’ve got you covered in the full breakdown 👇

https://www.skool.com/ghl-growth-garage/classroom/3fd19043?md=89ed6143d7af4614b826ab7bf594947c

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