WTAS: What Small Business Owners are Saying About AI
โ โOur business utilizes AI tools for various functions, including customer service through AI chatbots, data analysis for actionable insights, and predictive modeling for strategic decision-making. These tools have significantly increased our efficiency, accuracy, and ability to personalize customer experiences. As for government regulation of AIโฆitโs crucial that regulation doesnโt stifle innovation or U.S. competitiveness in the global AI landscape. Itโs about striking a balance โ ensuring ethical AI use and development without hindering technological progress and application.โ โ โThe most important contribution AI has made is it has improved our ability to stay in contact with our customers, and that provides a better experience for them. It has helped our business run more efficiently which has enabled our ability to pay higher wages to employees.โ โ โAI has helped me attract and retain customers. This has helped my business grow its revenues, reduced expenses, and increased job security for employees.โ source: (https://sbecouncil.org/2023/10/31/ai-is-powering-small-business-new-survey-and-report-finds-273-5-billion-saved-by-small-businesses-annually)