In all of BookNova’s history I have never seen anything this shameless. A customer bought a Lifetime plan. A few days later she bought top-up credits. She generated several books, and today she asked for every cent back. I refunded her. Both purchases, including the top-up credits, which are clearly non-refundable. I made an exception. Then I looked at her account. The books were generated. The books were downloaded. And a few minutes later I found them on her author Instagram: the covers, the character art, a whole series, a reading itinerary, a reader list sign-up. All presented as her own work, ready to sell. Books she paid nothing for. I want to be fair, because most refunds look nothing like this. Usually an author tries BookNova, it isn’t the right fit, they’ve used a few thousand credits, they ask for a refund and move on. The books go nowhere. That’s completely fine. Not every tool suits every writer, and I’ll always refund those people without a second thought. This is different. Generating a series, taking the money back, and publishing the books anyway. I can’t call that anything other than theft. So let me make it explicit for everyone: a refund means you give the books back too. If you get your money back, you don’t keep and publish what you generated with it. When I see this again, the account is closed and the person is banned from BookNova for life. To everyone here who uses BookNova honestly: thank you. This post isn’t about you. Zigmars