Property Management Terms & Usage
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Property Management Terms & Usage
This course is designed for leasing agents, assistant managers, property managers, and regional managers who need a clear, shared understanding of the most common terms used in property management. Mastery of terminology improves compliance, communication, and decision-making across all roles.
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Leasing Manager
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Leasing Manager
This course is designed to build confident, organized, and revenue‑focused leasing managers who can lead teams, drive occupancy, protect compliance, and create exceptional resident experiences. By the end of this course, learners will be able to: Lead a leasing team with clear systems and accountability Increase occupancy while reducing delinquency Execute compliant leasing, renewals, and move‑ins Analyze metrics and adjust strategy quickly
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Assistant Community/ Property Manager
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Assistant Community/ Property Manager
Practical Leadership Course for On-Site Operations, Compliance, and Community Success This course prepares Assistant Managers and Community Managers to confidently support property operations, ensure compliance, manage residents, and step into leadership with clarity and consistency. It bridges the gap between leasing execution and full property management responsibility.
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Community Manager/Property Manager
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Community Manager/Property Manager
A Comprehensive Course for Confident, Accountable, and Results‑Driven Property Managers This course is designed for Property Managers who are responsible for the full performance of a community. It focuses on leadership, financial control, compliance, team management, resident experience, and owner communication—equipping managers to run a property like a business.
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Regional Manager/Area Managers
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Regional Manager/Area Managers
Regional Property Manager Leadership & Asset Performance Mastery An Executive-Level Course for Multi-Site Leadership, Asset Performance, and Strategic Oversight This course is designed for Regional Managers responsible for multiple properties, teams, and assets. It focuses on leadership at scale, financial performance, risk management, talent development, and owner relations—preparing regionals to think like operators, advisors, and asset protectors.
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Management Companies
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Management Companies
This course is designed for owners, investors, new hires, on-site teams, and industry professionals who want a clear understanding of property management companies, their internal roles, responsibilities, fee structures, and how they support real estate assets.
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Management Company Operations
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Management Company Operations
A property management company is hired to operate, protect, and maximize the value of a real estate asset on behalf of the owner. The company handles daily operations so the owner can focus on investment goals.
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Owner/Ownership Group
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Owner/Ownership Group
This course helps property management staff understand: Who the property owner is. How owners differ from management companies. What owners care about most. How staff actions impact the owner’s investment. How to professionally represent ownership
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Lease Ups & New Construction
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Lease Ups & New Construction
Lease-ups are not managed like existing properties. They require aggressive marketing, disciplined tracking, strong ownership communication, and precise execution. This course teaches teams how to launch a property, lease it efficiently, and transition it into a stabilized asset.
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Marketing Property Management
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Marketing Property Management
Marketing in property management is not just about creativity—it is about results. This course teaches marketing teams how to support leasing goals, ownership expectations, and on-site operations while protecting brand reputation and budgets.
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Overcoming Objectives
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Overcoming Objectives
This course is designed to help property management professionals confidently identify, understand, and overcome common objections from prospects, residents, and stakeholders. The focus is on professionalism, compliance, and solutions that align with ownership and company policy.
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Demarius Leasing Guide
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Demarius Leasing Guide
This is my personal guide to Property Management.
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Phone Calls & Greetings
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Phone Calls & Greetings
The phone is often the first impression a prospect or resident has of a property. How calls are answered directly affects leasing velocity, resident satisfaction, and the property’s reputation. This course teaches teams how to answer phones professionally, confidently, and with purpose—turning calls into tours, solutions, and trust.
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Perfect Tour
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Perfect Tour
This course trains leasing professionals to deliver high-impact apartment tours that feel personal, professional, and persuasive. A tour is not a walkthrough—it’s a guided experience designed to build trust, highlight value, and move the prospect toward application.
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Curb Appeal
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Curb Appeal
Curb appeal is the silent salesperson of any property. Before a prospect ever speaks to a leasing agent or steps into a model, they’ve already formed an opinion. This course teaches how to intentionally create a welcoming, clean, and professional exterior that increases tours, conversions, and resident satisfaction.
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Resident Actions
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Resident Actions
This course teaches staff how to remain calm, confident, and in control, even during difficult or emotional interactions.
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Jackpot Luck
Unlock in 20 days
Jackpot Luck
Overall salaries as of 2025
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