Frequently Asked Questions
⚙️ 1. How do I adjust my Risk Management settings?
Log in here anytime:
If something doesn’t look right, use Live Chat Support on the site and send them a screenshot — they’ll fix it for you straight away.
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🔁 2. How often should I update my Risk Management?
Update it every day minimum.
If your equity changes by 5% or more (from deposits or withdrawals, profits or losses), update again to keep the threshold at the recommended number or below.
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🔐 3. Can anyone access my funds?
No. Only you have access to your account and money.
We never have access — you can deposit, withdraw, or change your settings anytime.
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💰 4. How are performance fees charged?
Performance fees (usually 20–35%) are automatic and only charged if the trader makes profit.
If no profit is made, no fees are taken.
You never pay anything manually — it’s built into the broker’s system.
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💵 5. How do withdrawals work?
Withdrawals are processed directly through Mex Atlantic and usually complete within 24–48 hours.
There are no withdrawal fees, and the broker does not charge to access your own funds.
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🏦 6. My bank blocked my deposit — what can I use instead?
Australian & NZ banks sometimes block transfers to brokers.
These always work perfectly:
WISE: wise.com
UP Bank (AUS): up.com.au
Revolut: revolut.com
Setup takes just a few minutes and deposits clear fast.
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🛡️ 7. Is Mex Atlantic safe and regulated?
Yes — Mex Atlantic is part of MultiBank Group, one of the most regulated brokers in the world.
They operate under multiple global licenses, and all client funds are insured up to $5,000,000 USD per account.
Check out their trust pilot reviews. They are second to none.
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💳 8. Why does the broker need my ID?
They’re a regulated financial institution and must verify clients (KYC/AML).
Your documents are stored securely with the broker — we never see them.
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🛂 9. My ID was rejected — what should I do?
For Australian & NZ clients, driver’s licences often get rejected since they don’t show nationality.
✅ Upload your passport instead — it always gets approved quickly.
If you don’t have one, message support for alternate ID options.
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🔑 10. How do I change my password?
Go to mexatlantic.com
→ top-right corner → click your name → Change Account Password.
Make sure you’re updating your Trading Password, not your Portal Password.
Trading Password → used for MT5 & Copy Trading
Portal Password → used for logging into the website only
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⚖️ 11. What does the Multiplier mean?
Your multiplier controls your risk and returns:
1x = recommended (normal risk)
2x = double risk & double returns/losses
Example:
If a trader has a 20% drawdown, at 2x it becomes 40%.
We strongly recommend staying at the recommended multiplier or even below for long-term consistency & stability
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📊 12. What is Auto-Scaling?
Auto-scaling automatically adjusts trade sizes based on your account size vs. the trader’s.
Example:
If the trader has $50K and opens 1 lot, and you have $5K, the system opens 0.10 lots for you.
This keeps your exposure perfectly balanced.
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💱 13. What pairs do the traders trade?
Mostly major forex pairs and Gold (XAU/USD) — things like EUR/USD, GBP/USD, USD/JPY, NZD/CAD.
These are the most liquid markets with tight spreads and consistent volatility.
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📈 14. What returns do most people see?
On average:
$500 account → 5–15% per month
$1,000+ account → 15–30%+ per month
Results vary with market conditions, but this is the realistic range we typically see across long-term clients.
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🧩 15. Why can’t I create multiple Risk Management rules?
The system only allows one active rule per trader.
To make changes, click the three dots (⋮) → Edit.
Don’t press Create, that’s only for new traders.
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💎 16. What’s the 20% deposit bonus?
The broker gives a +20% bonus on your first deposit through our partnership.
Example:
Deposit $1,000 → start with $1,200
Deposit $5,000 → start with $6,000
It helps increase margin safety and potential returns.
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🎁 17. How do I get the 20% Deposit Bonus?
The 20% deposit bonus is a special offer only available through our partnership with Mex Atlantic.
It gives you extra trading credit from the broker every time you deposit.
Here’s how to claim it step-by-step:
1️⃣ Make your deposit into your Mex Atlantic trading account (through your usual method — bank, Wise, Revolut, etc.)
2️⃣ Once the funds appear in your account, send an email to the broker:
Subject: Request 20% Deposit Bonus
Message example:
Hi,
I’ve just made a deposit into my trading account and would like to claim my 20% Deposit Bonus.
Account Number: [your account number here]
Thank you!
3️⃣ The broker will review and credit your bonus manually within 24–48 hours.
💡 Example:
Deposit $1,000 → Start with $1,200 balance
Deposit $5,000 → Start with $6,000 balance
✅ The bonus acts as extra margin protection, helping you trade larger volumes safely and reduce the risk of margin calls.
You can still withdraw your real funds anytime — the bonus just gives your account more breathing room while trading.
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🎥 18. Where can I see proof of withdrawals or regulation?
We regularly share live withdrawal videos and regulation screenshots in the group — including real $50,000+ withdrawals and official MultiBank regulatory documentation.
Everything is fully transparent.
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🤝 19. Can I earn from referrals?
Yes. You can become an Affiliate (IB) and earn lifetime commissions every time someone you refer trades.
Some affiliates make hundreds per week; others over $10K weekly depending on referrals.
If you want to activate your affiliate account, message Alex directly.
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📄 20. How does the affiliate program work?
You’ll receive a simple IB Agreement PDF (2 pages to sign).
Once approved, you’ll get your personal referral link and start earning a % of performance fees for life.
Payments are processed instantly through the broker, and you can withdraw to any bank worldwide in 24–48 hours.
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Frequently Asked Questions
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