7h • 📣 General Discussion
Toxic Passivity
Toxic passivity is characterized by an avoidance of healthy conflict.
Healthy conflict is addressing issues directly and respectfully with another person or group. Unhealthy conflict is dealing with problems indirectly - such gossip, capitulating, enabling, or assigning difficult conversations to other people.
Healthy conflict moves a business forward. Unhealthy conflict keeps a business in a loop because issues don't get fully resolved.
Conflict is necessary in a law firm because there are competing interests within the operational mechanism. For example, the marketing, sales departments, and case management teams have the same macro goals, but their micro goals are different.
This can create tension, frustration, and blame.
Here are some healthy ways to address conflict:
- Don't be afraid to address issues that are harming the business.
- Deal only with the people or groups who are directly involved.
- Make space for collaborative differences in micro-goals while committing to macro goals.
- Avoid capitulating or enabling when team members get offended.
- Focus on what's best for the business, not just for yourself or your team.
If you find yourself talking about the issue with people who aren't involved or otherwise campaigning for your point of view, you're already outside the structure of healthy conflict. Conflict can be productive and lead to greater health.
This weekend, try healthy conflict at home. Let me know how it goes!
Here's to Your Weekend!
Best Regards,
Brooke Birkey, Law Firm Trainer
Level Up Law Firm Business Coaching
Inside Out Revenue Solutions for Your Business
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Toxic Passivity
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