17d • General discussion
I was told perfect welcome experiences were essential. As a remote host, I worried I'd never measure up. My reviews told a different story.
When I started hosting, I kept hearing the same advice: create an unforgettable welcome experience.
Fresh flowers. Local snacks. A handwritten note. Perfectly staged spaces.
And I panicked a little—because I'm a remote host. I can't be there to greet guests. I can't adjust the lighting or fluff the pillows right before they arrive. I can't hand them a perfectly curated welcome basket.
I worried that not being on-site meant I'd never be able to deliver the kind of hospitality guests expected.
So I focused on what I could control from a distance: clear systems.
I made sure my pre-arrival messages were detailed and easy to follow. I answered questions quickly.
My house manual covered everything from the WiFi password to how the thermostat works. Check-in instructions were tested and retested until they were foolproof.
It didn't feel special. It felt... practical.
But then the reviews started coming in.
"Check-in was seamless.""The host thought of everything.""We had all the information we needed right away.""So easy to communicate with."
Almost no one mentioned that I wasn't physically there. What they did mention, repeatedly, was how smooth and stress-free everything felt.
It made me realize something: guests don't need me to be present. They need clarity, responsiveness, and systems that work.
The "perfect welcome experience" I was chasing? It wasn't about being there in person or creating Instagram-worthy moments. It was about removing friction and making guests feel taken care of—even from a distance.
Here's what I want to know from you:
- If you're a remote host, what do you worry you're "missing" by not being on-site?
- If you are on-site, have you noticed whether your physical presence actually impacts reviews?
- What do your guests consistently praise—and does it match what you thought would matter most?
- Have you ever been surprised by what guests don't mention in reviews?
I think there's a lot we can learn by comparing what the hosting world tells us matters vs. what our actual guests care about.
Question: As a remote or on-site host, what's one thing you thought would be essential to great reviews that turned out to matter less than you expected—or one "boring" system that guests love?
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I was told perfect welcome experiences were essential. As a remote host, I worried I'd never measure up. My reviews told a different story.
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