'm curious where everyone is in their guest communication journey. Are you writing everything from scratch? Using templates but manually sending them? Or fully automated? There's no right or wrong answer here—just want to get a sense of where we all are so we can support each other better. How do you currently handle guest messages? Once you vote, drop a comment if you want: What's working? What's frustrating? What are you curious about? Vote below 👇

So this happened again last week. ✨Guest arrives. Can't get in. Calls me panicking because "the keypad isn't working." I walk them through it over the phone. Takes 90 seconds. They get in. Crisis averted. But here's the thing: this is the second time in three weeks. My first instinct? "Ugh, people don't read." My second thought, the more honest one? "Or maybe my instructions suck." I went back and looked at my pre-arrival message. It says: "Use code 1234 on the keypad to unlock the door." Sounds clear, right? Except I'm realizing now that not everyone knows you have to press the lock button after entering the code. Or that you need to wait for the green light. Or that you don't turn the handle until you hear the click. I know all this because I use the keypad every day. But to a guest who's never seen this model? My "clear" instruction is full of gaps. 📌 The fix: I'm rewriting my keypad instructions today with actual step-by-step clarity. And honestly, I'm wondering if a short video would just solve this entirely. Like a 20-second clip showing exactly what to do. No guessing. No panicked calls. But I've also heard video instructions can feel like overkill for simple stuff, and some guests prefer text they can reference quickly. ❓Question: Do you think a quick video explaining keypad entry is worth making, or is that overcomplicating it? And if you use videos for anything, what's actually worked for you?