Pondview Green is a 30-unit association in Natick, three buildings, built in 1986. Garden-level units on the north side of Building B back onto a slope. Unit 6 is one of them. Water comes into the back bedroom most springs, usually in late March during a heavy rain on thawing ground. It has happened four times in six years. Each time the board has handled it the same way: dried it out, replaced the affected drywall and baseboard, repainted, and moved on. Twice through insurance, twice paid directly because the amount was close to the deductible. Total spend across the four events, by the treasurer's rough count, is somewhere around $31,000. Nobody has ever hired anyone to find out why it happens. The owner, who bought in 2019 and has lived through three of the four, wrote to the board in September. She has had enough. She wants the cause found and fixed, and she has asked whether the association intends to keep repairing the same room indefinitely. Two other facts landed this fall. The association's insurance renewal came in higher than the market trend, and the agent mentioned loss history. And an owner in the same line, Unit 8, has started noticing dampness along the same wall. The board meets Thursday. One trustee points out that each individual repair was reasonable and within budget. One wants a drainage contractor to come look. The treasurer notes there is nothing in the reserve study for this because it has never been identified as a component problem. DISCUSSION QUESTION Four reasonable repairs, one recurring problem, $31,000 spent. What should the board have done differently after the second event - and what does it do now? RECOMMENDED APPROACH The board's error is not any one of the four repairs. It is that it treated a recurring condition as four separate incidents, which meant nobody ever had to ask the question that mattered. Here is the distinction worth carrying away. An episodic failure - a supply line bursts, a storm drives water past a window - gets repaired. A recurring failure in the same location, on a seasonal pattern, is a defect, and the obligation is to diagnose it, not to keep restoring the finishes.