Stop Chasing, Start Attracting
For many small business owners, marketing feels like chasing people. Find more prospects. Get in front of more people. Send more messages. Post more often. Make more offers. Follow up more aggressively. Get more clicks. Get more leads.
There is nothing inherently wrong with any of those activities. Sometimes you absolutely should go looking for business. But there is another way to think about marketing.
And it may be particularly important if you are a coach, author, creator, consultant, mentor, solopreneur, or other knowledge-based professional. Your business is built around more than a product or service. People are also choosing your ideas, experience, perspective, creativity, and, ultimately, whether they trust you enough to take the next step with you.
That is why this series is not really about becoming better at "marketing" in the conventional sense. It is about becoming easier to discover, easier to understand, and easier to trust.
Over these five articles, we will explore an approach that does not begin with selling harder or shouting louder. It begins with something much more natural: being useful. That approach is called inbound marketing.
Instead of continually asking: "How can I get more people to pay attention to me?" Try asking: "How can I become more useful to the people who are already looking for what I know?" That small change in thinking is at the heart of inbound marketing.
From Interruption to Attraction
Much of traditional marketing is based on interruption. You are watching television, and an advertisement interrupts the program. You are driving down the highway, and a billboard tries to catch your eye. You are scrolling through Facebook, and a sponsored post appears between photographs of grandchildren and somebody's lunch.
The advertiser goes where the audience already is and attempts to interrupt whatever they are doing long enough to deliver a message.
Inbound marketing reverses that relationship. Rather than pursuing someone's attention, you create something worth paying attention to. An article that answers a question. A video that demonstrates how to solve a problem. A checklist that makes a complicated task easier. A podcast conversation that provides a useful perspective. A thoughtful answer to someone's question in an online community. A book that helps someone understand a subject.
Even a simple social media post can be inbound marketing if it gives someone a reason to stop, think, remember you, and perhaps seek you out later. You are not trying to capture attention. You are earning it. That distinction matters.
The Philosophy Comes Before the Tools
Inbound marketing is often explained as a collection of tactics. Write blog posts. Improve SEO. Build an email list. Create lead magnets. Use social media. Publish videos. Develop a content strategy. Those things can certainly be part of inbound marketing, but none of them defines it. You can write hundreds of blog posts and still not understand inbound marketing.
You can have a beautifully optimized website, sophisticated email automation, twenty lead magnets, and a complicated sales funnel while still spending most of your time shouting, "Look at me!"
Inbound marketing begins with a philosophy: Be worth finding. That means understanding the questions people are asking, the problems they are trying to solve, the decisions they are struggling to make, and the things they want to understand.
Then help. Not because every helpful interaction immediately produces a sale. Most will not. Help because usefulness creates something advertising alone cannot manufacture. Trust.
Marketing Before the Customer Is Ready
Imagine someone considering hiring a business coach. They may not wake up Tuesday morning thinking: "I need to purchase a twelve-week coaching package today." They are much more likely to think: "Why am I working so hard and getting nowhere?" Or: "How do I decide what to focus on?" Or: "Why do I keep starting things and never finishing them?" Or perhaps: "I know what I should be doing. Why am I not doing it?"
Those are not necessarily buying questions. They are human questions. And that is where inbound marketing often begins. Suppose that person encounters an article discussing why capable business owners become overwhelmed when they have too many possible directions.
The article is useful. It explains something they have been experiencing. It gives them a simple way to think about the problem. It does not immediately demand that they book a call. Something important has happened anyway. The reader now knows that the author understands the problem.
That is a very different relationship from seeing an advertisement saying: "Feeling overwhelmed? Book your discovery call today!" The advertisement asks the reader to trust a claim. The useful article gives the reader evidence.
You Are Not Trying to Sell Everyone
This is another important philosophical difference. Traditional promotional thinking can encourage us to see every person as a potential conversion. Inbound marketing allows for a much healthier idea: Some people should never become customers. They may not need what you offer. They may not be ready. They may not be able to afford it. They may prefer doing things themselves. They may simply enjoy what you write.
That is fine. A person does not owe you a purchase because you helped them. This is where inbound marketing becomes especially powerful for small businesses built around expertise, knowledge, creativity, and relationships.
A coach can demonstrate how they think. An author can introduce readers to their ideas. A consultant can explain complicated subjects clearly. A designer can show people how they approach problems. A creator can teach something useful. Over time, people begin to understand not simply what you sell, but how you think.
For knowledge-based businesses, that may be one of the most valuable forms of marketing available.
The Strange Economics of Giving Something Away
This raises an obvious question. "If I tell people how to solve the problem, why would they hire me?" Because information and implementation are not the same thing.
You can explain how to build a website without everyone wanting to build one. You can explain the principles of coaching without eliminating the need for coaches. You can teach someone how publishing works without turning them into a publisher. You can explain marketing without making the reader a marketing strategist.
Sometimes your information will allow someone to solve the problem themselves. Good. You helped someone. But another reader may think: "That makes sense. I would like someone who understands this to help me apply it."
Inbound marketing does not depend upon withholding useful information so people are forced to pay for answers. It demonstrates competence by being useful.
Attraction Does Not Mean Passivity
There is a possible misunderstanding here. "Stop chasing" does not mean "sit quietly and hope somebody discovers you." You still have to publish. You still have to participate. You still have to tell people that your resources exist. You still need search visibility, conversations, communities, relationships, and distribution.
The difference is what happens when people encounter you. Are they immediately confronted with a pitch? Or do they discover something worthwhile?
Think of it this way. Outbound thinking says: "Here I am. Look at me." Inbound thinking says: "Here is something that might help." The second statement can ultimately lead to the same sale. It simply begins the relationship somewhere else.
A Different Measure of Success
This also changes how we measure marketing. Of course, sales matter. Businesses need revenue. But not every successful piece of inbound marketing produces an immediate transaction.
Sometimes success is someone bookmarking an article. Sometimes it is someone sharing it. Sometimes it is a reader remembering your name. Sometimes it is a person joining your community. Sometimes it is somebody returning six months later because they finally need the kind of help you provide.
The distance between first contact and purchase can be surprisingly long. That does not mean nothing was happening in between. Trust was accumulating. Familiarity was growing. Your ideas were becoming associated with a particular problem.
Then, one day, the problem becomes important enough to solve. And instead of searching for a stranger to help them, they remember you.
Become Worth Finding
There are countless tools available for marketing. Algorithms will change. Platforms will rise and fall. Search engines will evolve. Artificial intelligence will change how people discover information. Today's popular tactic will eventually be replaced by tomorrow's.
But one principle is remarkably durable: Useful people are worth finding. Create things that answer real questions. Share what you know. Explain what others make unnecessarily complicated. Help people make better decisions. Give them something worth remembering. Then make it possible for them to take another step when they are ready.
You do not have to chase everyone who walks past. Build something worth walking toward. That is where inbound marketing begins.