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Welcome to Petro Automotive - Service Drive Training
At Petro Automotive, our mission is to empower automotive service advisors to perform with excellence by providing innovative training that builds confidence, sharpens communication, and enhances the customer experience. We are dedicated to transforming the service drive into a center of excellence – where skilled, customer-focused advisors drive dealership success through practical, measurable, and results-driven solutions. Our goal is to be a cornerstone partner for automotive service professionals by raising industry standards, inspiring career growth, and shaping the future of customer experience in every dealership service drive. We seek to exceed expectations from start to finish and are dedicated to being the best in the industry. Founded by Chris Petro, Petro Automotive was created from a lifelong passion for the automotive industry — and in loving memory of his father, Robert “Bob” Petro. Bob began his automotive journey as a technician and worked his way up the ranks to become a Regional Fixed Operations Director with Ira Motor Group, which later became part of Group 1 Automotive, a fortune 500 automotive retailer. His leadership, dedication to customer service, and commitment to excellence left a lasting mark on everyone who worked alongside him. His legacy continues through Petro Automotive — a company built to empower and uplift the next generation of service professionals. Following in his father’s footsteps, Chris entered the automotive industry at 15 years old with Honda. What started as a part-time job quickly became a lifelong passion for performance and exceeding expectations. Over the years, he rose through the ranks, leading Honda and Porsche service departments to record profitability, outstanding customer satisfaction scores, and exceptional employee retention through processes that prioritize efficiency. Through these experiences, Chris saw that the service advisors are the heartbeat of the dealership — the key to customer trust, loyalty, and long-term success. Petro Automotive was founded to develop that potential. Through training, the company provides service advisors with the confidence, communication skills, and business acumen they need to thrive. We exist to give every service advisor the tools, mindset, and motivation to perform with excellence — because when they succeed, the entire dealership drives forward.
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Let's Talk Shop! 🔧
This is the place to talk shop- - Technicians - Flat rate labor - Common problems with vehicles - Stories of jobs gone right, or wrong! Let's have some fun here!
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Clear Communication Between Service Advisors and Technicians is the Backbone of Automotive Fixed Operations Success
In any high-performing service department, success doesn’t happen in isolation. It happens through collaboration — particularly between the two roles that drive every repair order forward: the service advisor and the technician. While their responsibilities differ, their goals are the same: accurate diagnostics, efficient repairs, and satisfied customers. Achieving those goals requires something that is often underestimated in dealership fixed operations — clear and effective communication. When service advisors and technicians communicate well, repair orders move smoothly, customers receive accurate information, and trust is built at every stage of the process. When communication breaks down, delays occur, misunderstandings grow, and customer confidence can erode quickly. Read more: https://www.petroautomotive.com/blog/service-advisors-and-technicians-why-clear-communication-is-the-backbone-of-automotive-fixed-operations-success
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How Service Advisors Maximize the 3 R’s — Retention, Revenue, and Reputation Through Customer Relations
In dealership fixed operations, short-term wins may boost a single repair order — but long-term relationships build sustainable growth. The most successful service advisors understand that their role is not transactional. It is relational. Every interaction in the service drive is an opportunity to build trust rooted in integrity and value. When that trust is solidified over time, dealerships maximize what we call the 3 R’s: Retention. Revenue. Reputation. Read more: https://www.petroautomotive.com/blog/how-service-advisors-maximize-the-3-rs-retention-revenue-and-reputation-through-customer-relations
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Our goal is to exceed client expectations and shape the future of customer experience in the service drive.
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