Retell: Need help with using logic split node

I'm working on a retell workflow for an agent that can book a discovery calls for my business.

I want the agent to only book a call when the user has a need that is qualified as something that my business can offer to the user.

before the booking flow, I placed a logic split node that I set as global node (instruction: go here if user wants to book a discovery meeting).

If user need is not qualified, I want it to jump to another node where agent asks what user need is and tries to understand and qualify it, then sets 2 global variables, 1 for indicating whether user need is qualified and 1 describing the user need

First thing I noticed in Logic Split node is that I can't check against boolean values, only string values, so I'm setting the user_need_qualified variable as string (enum true false)

This doesn't seem to work and agent allows user to book meeting without having understood user need.

Am I doing something wrong? Any suggestions how to improve (or redesign this). I couldn't find any documentation or YT videos on this. Thanks

4 comments