GDPR and Voice Agents · Brendan's AI Community

GDPR and Voice Agents

Recently a prospect asked me a question I wasn’t fully sure how to answer from a legal/compliance perspective.

For those of you operating in the EU and working with voice agents:

Do you explicitly disclose at the start of the call that the caller is talking to an AI?
Do you also play a message like “This call may be recorded for quality improvement purposes” by default because of transcription?

The client is worried about GDPR and rules around call recording and transparency, and wants to know whether these disclosures are mandatory or could create problems.

Curious if anyone here has already gone deep on this and can share how you handled it.

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