Discipline 2: Collaborate
Collaboration is what keeps a brand aligned. Without it, you end up with crossed wires, mixed messages, and a business that looks and feels disconnected from itself. Itâs easy to think of branding as something handled by one person or one department, but thatâs where things start to go wrong. A brand is affected by every part of the business, the way you talk, the way you deliver, how decisions are made, how customers are treated, what gets prioritised, and what doesnât. None of that can be managed properly if people are working in isolation. Thatâs why collaboration is a discipline. Not just something that happens on a good day, but something that needs to be built in from the start. A consistent brand isnât about controlling every detail. Itâs about making sure the right people are involved early, working with the same understanding of what the brand is, what it stands for, and what itâs aiming to achieve. This applies whether youâre building a brand from scratch, rebranding, or scaling. If thereâs no shared direction, things start to drift. People start making their own decisions about whatâs right. Teams pull in different directions. The message changes depending on who you ask. Thatâs why collaboration matters. Itâs not about how many people are involved. Itâs about having the right conversations with the right people at the right time. Everyone doesnât need to agree on everything, but they do need to understand the bigger picture and how their part connects to it. Sometimes that means involving people across departments. Sometimes it means working with trusted partners. Sometimes itâs just about making space to step back and realign before pushing forward. It doesnât need to be a complicated process, but it does need structure. Without that structure, things start to fragment. One team is saying one thing, another team is doing something else. The experience starts to shift depending on where someone interacts with the business. Internally, it creates confusion. Externally, it creates distrust.