☕ Beginner Level – Foundation Course: 1.Coffee Brewing Skills: 👉Learn how to prepare coffee with confidence, taste and describe it. 2. Hospitality Skills: 👉Deliver hospitality that makes every guest feel welcome. We’ll also cover essential coffee knowledge — from origins to processing methods. By the end of this level, you’ll feel confident in your technical ability, your sensory skills, and the way you serve both coffee and people.

🌿 Intermediate Level – Leadership Course: 1. Effective Communication 👉 Learn how to actively listen, communicate with clarity & confidence. 2. Sales & Persuasion Skills 👉 Develop the ability to guide guest choices, upsell ethically, and connect value to hospitality without being pushy. 3. Problem-Solving & Conflict Management 👉 Build confidence in handling complaints, resolving team disagreements, and staying calm under pressure.

🚀 Professional Level – Development Course 1. Leadership Fundamentals 👉 Learn how to set clear standards, and inspire peers to deliver their best every shift. 2. Giving & Receiving Feedback 👉 Develop the skill of delivering constructive feedback and receiving critique with professionalism — essential for mentorship and growth. 3. Career Development & Mentorship 👉 Understand how to mentor juniors, map out your own career pathway, and take ownership of your long-term professional growth.

Understanding every little part of the Sensory Scoresheet is how champions are crowned. This is a detailed and in depth explanation of the Sensory Scoresheet based on the WBC rules.