Jan '25 • Discussion
Ungating help!
I purchased a product and was ungated on 10th Jan, 3 days later I go to list the product and I had to reapply, they rejected my invoice. They now want new documents via email and won't accept the original invoice they approved, and won't let me reapply via seller central again.
The only thing that I can see being an issue is that the brand approval now wants an invoice from a supplier in the EEA, and according to Google the UK isn't part of that since leaving the EU. I feel like it's risky to order from the EU when there's no guarantee that the invoice will be accepted. It's a big brand so I doubt I'll get an authorisation letter from them.
The same invoice was approved to ungate 2 other brands and no issues there.
Any advice?
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Ungating help!
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