A lot of med spas focus heavily on generating leads, but the follow-up process can be where opportunities get lost. For example: → Lead submits an inquiry → Immediate text/email response → Lead gets qualified → Consultation gets booked → Reminders go out automatically → No-response leads get followed up with → Staff gets notified when a lead is ready I’ve been exploring how AI and automation can handle more of that process without replacing the human interaction. Curious for the med spa owners here: what part of your lead follow-up process still requires the most manual work?