@Alex Njoroge sounds great mate! What’s the desired level of “sweetness” that your customers enjoy in their signature lattes?

@Brad Birchall love that! What coffee did you choose and why? Are you using the same roasting profile for all the different brewing methods?

@Brad Birchall Awesome stuff Brad. What I've found that has helped is give more clarity to the people when we speak about ''experimental processes'. I've found that sometimes some funky coffees tend to push people away bevause of them being too intense or having unsual taste notes. What I've found best results with, has been brewing these coffees with hario switch, with more of an immersion brewing style to focus more on the mouthfeel/aftertaste/sweetness, rather than clarrity of acidity + flavours that I tend to get with more of a pour over style. LEt me know what you think. Cheers

It seems like 4pm Uk time is the one most people prefer! I’ll book that in!

@Natdanai Denham love that, Nat! How would you create an environment and an experience where each visit would be unique?

@Natdanai Denham I love that! Every interaction, can create thousands of new possibilities. Kudos to the barista who thought that even though they were busy making drinks, he thought of every customer and especially the ones who would be waiting in the queue and thought about making their day extraordinary. Thanks for sharing this Nat!