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The PMU Success Vault

934 members • Free

3 contributions to The PMU Success Vault
Perhaps you need to hear this today… 😥
It’s okay when you get that client who’s unhappy with your work—even if you tried your absolute best. Because I still get those clients too. And I’ve been doing this a long time. The truth is: it’s an unfortunate part of what we do. We’re artists. And artistry is subjective. 🎨 There will always be the occasional client who just… doesn’t love the end result. Even when the work is solid. Even when the process was followed to a T. ✅ Here’s what I remind myself when this happens: ✔️ This doesn’t mean I’m bad at what I do ✔️ It doesn’t mean I’ve lost my touch ✔️ It doesn’t even mean the client is wrong It means we’re dealing with human emotion, perception, and sometimes… just a shift in feelings after the fact. And that’s something none of us can perfectly predict. 📖 Just last week, I got an email from a client. Two days post-treatment, she told me she was unhappy with the brows I’d created for her. She said she didn’t like the shape—that the tail was too low. Now, let me be clear: At every appointment, I take my time mapping and sketching. Sometimes this takes up to an hour—and I’m completely okay with that. Because it’s the most important part of the process. ✍️ I draw the sketch in fine lines so it closely resembles the final result. I ask, I listen, I double-check that the client is happy before we tattoo. And this client? She said she loved it. She gave full approval before we began. But two days later… she changed her mind. I gently reminded her of what we discussed during the appointment. That my style is Hyperrealism—I work within the natural brow shape, I do not reposition brows and put strokes when they have no business being. Her brows naturally sit lower, and I’d already lifted them as much as I comfortably could. She agreed to it all on the day. But now, post-treatment, her perception has shifted. 📈 Here’s how I handled it: 💬 I reassured her that the brows will fade and shrink, especially the tails where I always go lighter. 🗓️ I told her to give them 4 full weeks to heal before making a final judgment.
0 likes • May 9
if the client is still insisting that they dont like their brows after a month. Would you then offer removal or refund? How can we get away from offering refunds to clients that are clearly just after a free service
0 likes • May 9
I've not personally had this experience but seen so many of these cases and just wanted to be prepared, should I ever find myself in that position.
hi
👋Hi I'm Tracy, just starting out in the PMU world. Looking forward to connecting with other artists and learning as much as I can.
2 likes • Sep '24
I've tried a paid FB ad, that didn't work. I've posted on the Free local FB pages, that also didn't work. I now just put content on Instagram and FB in the hopes that someone might reach out. I do have a google profile and have had a couple of contacts from there however im low on the SEO.
2 likes • Oct '24
@Franchez Cruz hi I'm UK based. What about you?
What machines are you using?
What machines are you all using? I've been using a Mast P20 for powder brows, lips and eyeliner and I'm not loving the results. Pro's are it being lightweight and cordless but I dont feel like its giving me good results. I'm getting really bad vibration on the needles (mast needles) and no pixel effect. I wouldn't trust it for nano hair strokes. I feel like the vibration is causing more trauma than implanting.
1 like • Sep '24
@Kim Loy have you ever experienced a lot of vibration with the P20? It vibrates so much I can't see the needle position. It also makes the skin bounce, even with a stretch. Wondering if I just have a faulty machine.
1-3 of 3
Tracy Parkinson
3
44points to level up
@tracy-parkinson-2952
Hi I'm Tracy, just starting out in the PMU world. Looking forward to connecting with other artists!

Active 132d ago
Joined Sep 4, 2024
Hampshire, UK
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