This question has cropped up a few times now. "How do you turn off the AI when a human needs to take over a conversation?" Unlike poor Tom in this free group, who resorted to flipping the DND switch on and off to keep his bot quiet… There's a much simpler way to override the AI inside specific conversations. It's all to do with the tagging inside HighLevel. Once set up, if you add the "manual takeover" tag to a contact card, the AI bot will know that it no longer needs to respond to that customer. And as a fail-safe, so you don't lose track of those kinds of conversations… You'll get a notification each time one of the customers you’ve “manually overridden” replies to one of your messages. To answer your next question… "How do we set up this 'manual takeover' process?" We've built the majority of it for you already within the Sleeping Beauty Android snapshot, so there's not much for you to do. But, to make sure your notifications are set up correctly for these manual replies… …and that you know HOW to take over a chat and override AI. I've put together a step-by-step below. 1. Go to automations via the left-hand panel in your HighLevel. 2. Click on the first workflow folder (ChatGPT - AI Conversation New) 3. Click the "Create Response" Workflow 4. Find the "Manual Takeover" action within the workflow and click the "Internal Notification" action that's underneath it. 5. Fill in the "From Name", "From Email", and "To Custom Email" fields with your details and hit save. 6. Go back into that same "Internal Notification" action, scroll down to the bottom, and use the "Send Test Mail" function to make sure it's set up properly. Then, next time a lead is chatting with your bot and you want to take over and override the AI… 1. Go into that lead’s contact card in HighLevel. 2. Scroll down to the ACTIONS section in the left-hand panel of the contact card and click where it says “tags”. 3. Type manual takeover into the "add tags" box. Then click the tag that appears to add it. 4. Now that the ‘manual takeover’ tag is added, when that lead responds, their response will be filtered and not sent to the n8n/zapier workflow, meaning AI will not reply. 5. Instead, an internal notification is sent (what we set up above) to let you know that a lead has responded to your manual message, and you need to go in and reply instead.