@Eden Rae Hi Eden, yes I’ve seen this happen before. Sometimes the printer/profile can automatically knock very light cream or off-white backgrounds back to pure white, especially if the file is exported in RGB instead of CMYK or if the background colour is too close to white. It can also happen if transparency settings flatten incorrectly during upload. A few things worth checking:• Make sure the background layer is fully opaque (not transparent)• Export as a high-quality PNG/PDF with the background embedded• Check the colour values some very pale creams can print as white• If possible, request a proof print or ask support what print profile they use Definitely keep chasing support though, because if your uploaded artwork clearly shows a cream background, the print should match the file. Hopefully they can reprint it for you.

@Eden Rae Sounds like Canva may have exported your file in RGB instead of CMYK, or the cream background wasn’t flattened properly into the JPG. I’d recommend exporting your design as a high-quality PDF for print (CMYK if possible) instead of JPG, and make sure the cream background is part of the actual artwork layer not just the Canva workspace colour. Also double-check the background colour codes before exporting. Hopefully support can tell you their exact preferred settings too. Good thing you ordered a sample first!

@Ian Marshall How are you doing Marshall?