Yesterday I was on my 4th straight 12-hour day (it’s spring, y’all! 🌸🏡). During my last conversation of the day, I caught myself slipping into old habits — moving too fast and skipping the EWTS and VAK process. I’m glad I caught it in the moment and was able to shift back, but it was a good reminder of how easy it is to fall out of the discipline when you’re tired or busy. The process works… but only if we actually use it.

I used this on 20+ people in FUB tagged with "Bounced Email" - I’m guessing you haven’t been receiving our regular emails because they’ve been bouncing back — would you mind sharing the best email for you so I can be sure you’re in the know on The Romanelli Group’s latest news and events? — Siobhan

seller is feeling frustrated and discouraged after receiving buyer feedback. ACKNOWLEDGE“I hear what you’re saying—it’s frustrating to get feedback about things like parking and yard space that you can’t change. I appreciate you sharing that with me.” VALIDATE“That makes complete sense. Anyone in your position would feel the same way—especially when you’ve taken such good care of the home.”

The client is emotionally attached to their home and feeling stalled in the decision process. ACKNOWLEDGE“I hear where you’re coming from. This isn’t just a house—it holds a lot of meaningful memories. I appreciate you sharing that with me.” VALIDATE“That makes complete sense. Anyone who has lived in a home this long would likely feel the same way.”

Seller Unwilling to Replace Carpet ACKNOWLEDGE“I hear what you’re saying—you’d prefer not to replace the carpet before listing.” VALIDATE“That makes complete sense. Anyone in your position would want to be thoughtful about where they invest money and whether it will truly make a difference.”