@Cheri Thompson, yes, every time, and it never starts where people think it starts. The book keeps circling back to this. Presence, communication style, even the tools you use to hold yourself accountable, all of it sits downstream of identity. Same thing here. 'Style of leadership' was the downstream symptom. Her self-concept was the upstream cause, and it had already outgrown the room. Twelve years, 60% of revenue, leading the org through a pandemic. That's not a style. That's an operating system he never had to upgrade. Identity always wins over effort, and apparently over office politics too.