How do you guys handle when a customer wants you to come out? We had someone request an estimate in person "to see what was needed". I let her know we have a three hour minimum for $149 Canadian. And we can cover all priority areas for their 1,600 square foot house, especially because it's just a standard clean. And if additional hours are still needed, we can agree on extra hours during the cleaning. The person didn't seem too satisfied with that. Fortunately, it doesn't come up that often, maybe 5-10% of the time. Last week we had someone disappointed with a cleaning and asked for me to come out and see the quality of the work from the cleaner. I offered revisions, which she didn't want. Then I offered a 50% off invoice. She didn't pay it and ghosted. I think she was upset that the owner would not come out as she was really pushing for it.