Pilot customer Pay vs Free
Hey guys wonder if you can give me some advice please. So I am looking at a pilot customer who initially I thought free forever (my thought was then I don't have to look for another pilot) however after a few discussions it came up that I should still add structure to add value for both parties so came up with this, can you comment please 🟢 Level 1 – Concept (Free) - Diagnostic - High-level workflow sketch (“concept of the fix”). - ROI framing (what the leak is costing). - Purpose: Show value 🟡 Level 2 – Design (Low-Cost) ('MVP') - Detailed workflow design (how the automation will work). - System mapping + tool integration plan. - Quote/proposal for implementation. - Purpose: Paid planning stage — proves seriousness. 🔵 Level 3 – Implementation (Core Paid) - Build the automation - Test + integrate with client’s existing systems - Deliver functional solution. - Purpose: Main delivery tier — visible ROI. 🔴 Level 4 – Maintenance (Ongoing Retainer) (I was thinking of making this free for the Pilot customer) - Monitor, patch, and optimize automations. - Add upgrades as business grows. - Support team with usage issues. - Purpose: Long-term recurring revenue & client trust. Your feedback will be highly appreciated