✅ I have finished the HireHawk Operating System course. My biggest takeaway was I must document everything. The Rule: "See One, Do One, Write One". If the owner teaches me how to do a task (via video or email), I must immediately turn that instruction into a Standard Operating Procedure (SOP). ✅ Here is an example from my past work 👇 ➡️ At my previous BPO company, I used Salesforce to coordinate B2B sales operations and delivered optimization programs that boosted close rates by 18%. That same skill, using CRM tools to streamline workflows and improve performance, applies directly to commercial real estate SaaS sales, where brokers need efficient deal tracking and leasing management to maximize firm performance. 😀