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9 contributions to Voice AI Alliance
Feedback wanted: AI receptionist for small HVAC shops — follow-ups, CRM, prompt structure
Building AI voice receptionist for HVAC (2-10 tech shops) — want builder input Building a 24/7 voice receptionist for small HVAC shops (owner-operator, 2-10 techs). Job: answer every call, book directly to calendar, route emergencies correctly, stay in lane on pricing/diagnosis. Currently on Retell AI + Cal.com, no CRM layer. Four things I want real experience on, not theory: 1. Feature list beyond booking — what's non-negotiable that I'm not thinking of? Reminder calls/texts before appointment? No-show follow-up? Anything you built that turned out to be the actual differentiator once live with a real client? 2. Follow-ups — is anyone running reminder/no-show sequences natively off Retell + Cal.com, or does that always require bolting on something else? At what point did you need it — client 1, or later? 3. Single Prompt vs Conversational Flow — for straightforward booking flows (not complex support), has anyone actually run both and compared? Where does Single Prompt start breaking down in practice, and at what call complexity? 4. CRM — running lean with just the calendar right now. What actually breaks without a CRM layer, and at what client count did you need one? What's the minimum viable setup people add first? Real numbers/experience over theory appreciated.
0 likes • Aug 24
I do not use the same stack as you lay out but I will offer some feedback on real usage. Here is what I ended up using for now with an eye on emerging tech always and why I chose some of the options. Not pushing any particular product. Almost everything related to latency. Latency on response is a big key to success. I built everything on a VPS. I rent the hosting so as to keep all data on my side & not elsewhere. I use pipecat for real-time voice needs and n8n as a 2ndary orchestrator for all non-voice needs like calendar, sms and email triggers. Ai can help build this out. Since the VPS server I have has 8GB of RAM, both pipecat & n8n can be used together for a hybrid-type architecture: 1. Using Pipecat (running on an Ubuntu VPS) as the "brain" that talks directly to LiveKit and Gemini or OpenAi. This helped maintain the fastest possible conversation. 2. Using n8n as a "background assistant." When the Pipecat agent needed to save a lead, check a calendar, or send an email, it sent a webhook to n8n to handle the heavy lifting outside the live audio loop [did not cause voice latency]. 3. PostgreSQL db was used for n8n usage. It didn't slow down the voice agent if it was only used for logging or long-term memory retrieval. 4. Using tools this way helped reduce what the Voice Ai needed to actually say & helped trigger an email or Text response to reduce Voice Ai responses [ie. The Voice Ai could just simply respond & say: [ We just sent you an email / txt with that info. Let me know if you received it. If not, I can send it again.] 5. The guardrails for the VOice AI agent were specific to the use case usage [ie Restaurant ordering, real estate....] to help keep it refined for that niche and were all in markdown. This is a pretty good guide to look at even if you do not use LiveKit. https://livekit.com/blog/keeping-your-agent-conversation-on-track LiveKit [voice only] and Twilio numbers [sms] are used depending on the use case need. LiveKit + OpenAI / Gemini:Operate as a framework. We used Ai to write code (using LiveKit Agents SDK) to wire up OpenAI's Realtime API or Google's Gemini Live API directly into LiveKit WebRTC rooms. This provided us a lot more control over interruptions, audio streams, and custom logic.
Improved quality over the phone with open call voice agents
We built an openclaw voice agent using PipeCat, Gemini 3.5 flash LLM and eleven labs for TTS. But the voices over the phone sound way worse than they do over the computer. Are there any techniques to improve the quality? I noticed when I was building with 3.1 Flash Live, the quality was a lot better.
0 likes • Jul 5
@Tom Sklopan Have you tried LiveKit? It has an STS agent also. Here's a good link with some latency info. Maybe this will be of help. https://youtu.be/jnedfk5PL2A?si=UpSwVlN-WiHjuFSP ~cheers Rc
How to build a Voice AI that does math and calculates accurate quotes
I’ve been geeking out on this lately: I’ve been working with a client in the home services space to fix their automation process, and honestly, the tech side of it was a mess. They were losing a massive chunk of their leads because the quoting process was stuck in manual spreadsheets. By the time they got a price back to the lead, the lead had already gone cold. I ended up building a custom layer to automate the pricing logic so they can get a quote out the second a lead hits the inbox. The client started to see much more closing rate (according to them) and seems much happier. I’m curious, how are you guys handling this on the technical side? Are you still relying on manual entry, or has anyone built a clean way to automate the margin calculations and quoting without it being a disaster to maintain?
1 like • Jun 25
You might want to look at LiveKit Voice Ai option. This is built right into the agent. Build a voice agent using the LiveKit Agents SDK and equip it with Function Tools to fetch and calculate totals from a database or backend. 1. Start Here & this will tell you if this use case will work for you ASAP Youtube > I set this demo shown in this vid in less than 35 min including the free phone number. - https://youtu.be/jEXUt8qFuBs?si=0647LL7nCzo7nWY- 1. Also here is a good article read as an example if you would like more details. https://growwstacks.com/blog/livekit-agents-sdk-food-delivery-demo Hope there is some good useful snippets for Voice Ai calc'ing in there for ya! 💥 ~cheers Rc
🚫 The Offer/Niche I Almost Chose (and Why I Dodged That Bullet)
Hey team 👋 Quick honest question: What’s the niche or offer you almost picked… but then wisely didn’t? Mine: “HubSpot integration for dropshippers selling one product.” Yeah… that was way too much tooling for one T-shirt 😅 Drop yours below—no judgment, just vibes. Bonus points if it sounds fancy but is actually useless. 👇 Your turn. One sentence. What was the “almost” offer?
🚫 The Offer/Niche I Almost Chose (and Why I Dodged That Bullet)
2 likes • Jun 16
if this is truly NO judgment --- 😎 - Anything GHL... put you money down and duplicate GHL tools. Many peeps DO NOT use all of those fancy doodads but DO fall for the hype. I went to a webinar to see what the hype was and what the tools ARE. Took notes. GUESS what all the HYPE in general terms is about? Booking agent Voice Agent Lead Gen CRM Follow up sequences SMS DM AND a few other items .. THESE ARE all under that GHL roof. MANY people DO NOT use all of these + whatever is offered FOR SALE YOU can build all of these instead of YOU paying $97 - $497 + fees THEN flip the script and charge 1/2 of that price to prospects with a simple offer of cut your GHL bill in 1/2. HERE'S HOW: YOUR Landing page. That's the whole deal.. adjust it .. build a list with the freemium offer, adapt it, add on to it. Lots of choices. MAKE IT YOURS ~cheers Rc
The Multilanguage Voice Agent
So i was working with building voice agents using Vapi and Retell and I found it very interesting. But i hit a bottleneck because the regional languages in India was not available so can someone tell me how can i incorporate the regional language into my voice agents so that it feel natural and I can sell them locally also
1 like • Apr 22
you might want to look at the LiveKit Agent which does SPS [ audio to audio ] If you have your own VPS, this is a tech stack that I can say works for English. Workflow Architecture A suggested workflow is: 1. Audio Loop: LiveKit ↔ Pipecat ↔ Gemini 3.1 Flash Live API. This happens quickly. 2. Logic Hook: Pipecat activates an n8n webhook for business logic. 3. Data Layer: n8n uses PostgreSQL on the same VPS for persistent logs and long-term memory. I am aware that LiveKit just released integration with AssemblyAI's Universal-3 Pro which does have a multi-lngual option. I can't vouch for that since I have not used it "yet" but may be looking at it to see if it may be useful for future planning. I hope there is some info in there to be of help. ~cheers Rc
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Rc Hall
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@rc-hall-4827
Own a Mobile Marketing business - Specialized in Real Estate, Restaurants, Home Services. Marketing includes PPC, SEO, Ai chatbots & Support Chatbots.

Active 1h ago
Joined Mar 21, 2026
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