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Dispatcher University (Free)

17.8k members • Free

6 contributions to Dispatcher University (Free)
🛑 When to Fire a Carrier (and How to Do It Professionally)
Hey Everyone 👋, So not every carrier is worth keeping. And as a dispatcher, your peace of mind and business growth depend on who you work with. Here are 5 signs it might be time to part ways with a carrier; and a framework for doing it the right way 👇 🚩 Red Flags It’s Time to Let Go: 1. Consistently Late or No-Shows: Your reputation with brokers is on the line. 2. Disrespects Your Time or Effort: Constant arguments, second-guessing rates, or ghosting after you book them a load. 3. Poor Communication: You’re chasing them down for updates or check calls. 4. Blames You for Everything: Instead of working as a team, they point fingers. 5. Refuses Good Loads Repeatedly: You bring them fair, well-paying options, and they still say no to everything. 🧠 The Reality: You’re a business. You can’t scale or grow if you’re constantly stressed managing drivers who don’t respect the process. Dispatching is already tough; don’t make it harder by holding on to dead weight. ✅ How to End the Relationship Professionally: 1. Have a Direct Conversation: “Hey [Carrier Name], I think we’re not aligned in how we work, and I don’t want to waste your time or mine. I’m going to step back from dispatching you moving forward.” 2. Keep It Respectful: Don’t get emotional; even if they do. Stay calm, firm, and professional. 3. Document Everything: If things go south, always protect yourself. Save texts/emails and note load issues. 4. Update Your Broker Network: Let brokers know privately if that carrier caused issues — it helps protect your reputation. 💬 Final Thought: You can’t build a solid business with shaky partnerships. Sometimes the best move for your dispatching future is to let go of the wrong carrier — so you can make room for the right ones.
2 likes • Apr '25
Great way to deal with those kind of situactions
level up
finished all my homework and videos time to level up to level 3🙌🙌we got this 💪
1 like • Apr '25
just finished mine but still level 1 what can I do ?
What To Do When a Broker Doesn’t Pay Your Owner-Operator
Hey Everyone 👋, One of the toughest parts of dispatching for owner-operators isn’t finding loads — it’s making sure they get paid. Whether you’re working with dry vans, reefers, or flatbeds, this situation hits every dispatcher at some point: You find a solid load. Your carrier hauls it. And then the broker ghosts you or makes up excuses. 👉 No detention pay. 👉 Random deductions. 👉 60+ days and no check. 👉 “We’re still waiting on funds.” Sound familiar? Here’s a Dispatcher’s Action Plan for handling non-payment and protecting your O/Os: 🔎 Step 1: Professional Follow-Up Send a detailed email with the load info, date, and payment terms. Don’t rely on phone calls — you want a paper trail. Pro tip: Use subject lines like “SECOND REQUEST – Load #[Insert Load #] Payment Outstanding.” 🧾 Step 2: Document Everything Rate confirmations, BOLs, detention proof, emails, texts — save it all. Create a shared folder for each O/O if you manage multiple. ✉️ Step 3: Send a Demand Letter If no response, escalate with a formal demand letter (via email and/or certified mail). Keep it firm and professional. Let them know non-payment will be reported and further action taken. 🌍 Step 4: Google Review Pressure If they still ignore you — post a detailed Google review warning other carriers. Most brokers call within 48 hours after a public review asking you to take it down. 📌 Hold your ground: “We’ll remove the review after the payment clears.” 💵 Step 5: File Against the Broker’s Bond Every broker has a $75,000 surety bond filed with FMCSA. You can submit a claim — it’s easier than you think. This gets their attention quickly. 🧑‍💼 Step 6: Notify the Shipper & Receiver Let them know the broker hasn’t paid the carrier for their load. This can seriously affect the broker’s relationship with their customer — and 9 out of 10 times, it forces payment. 📣 Final Thoughts for Dispatchers You are your carrier’s first line of defense. Getting paid isn’t just their problem — it’s your responsibility to keep their wheels turning and money flowing.
2 likes • Apr '25
great advise, sure I'll follow
🔍 That's Exactly How I Find Carriers for Cold Calling!
Hello beautiful members! How are you guys doing? I hope that your journey to becoming a successful dispatcher is going well. Here are the exact steps I follow to find carrier operators or drivers for cold calling: ✅ Step 01: Go to DOFT Loadboard Search Trucks here. ✅ Step 02: Pick any State and Truck type and hit Search. ✅ Step 03: Copy the MC Number and ensure that the Carrier's Authority, Operation, and insurance are Active, Allowed, and Sufficient. ✅ Step 04: Go to BrokerSnapshot Search Companies website here. ✅ Step 05: Pate the MC you copied from the DOFT Loadboard and hit Search. ✅ Step 06: Again click on the MC. (as shown in the photo below) ✅ Step 07: Copy the Carrier's Contact Number. ✅ Step 08: Paste the copied Carrier's Contact Number into your dialler and give Him/Her a call. I attached a step-by-step picture guide as well below for better understanding. 💡 Pro Tip: Try to do at least 50 calls a day!! I hope you find this information useful. I also share advice from senior members in my cold calling script and my first success story with a closed carrier in this community, so feel free to check it out below: 📞 I need an advice on my Cold Calling Opening... 🎉 Here’s How I Secured a Carrier Through Cold Calling! 💫 Good Luck.
🔍 That's Exactly How I Find Carriers for Cold Calling!
1 like • Apr '25
thank you for sharing this with the community, it really helps a lot
👋 Hi, I’m Raymel! 
Hi my name is Raymel Barrios. I live in Gainesville, FL and I plan on making $10k per month dispatching trucks. I want to get these 3 things from this course/community: 1.  How to start a successful business 2.  How to find good loads and good drivers 3. Guidance whenever I need it For fun, I like to do these 3 things: 1.  I like to play pickleball 2. I play video games (only Dota) Xd 3.  I watch anime Best anime show ever
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3 members have voted
0 likes • Apr '25
@Andrea Lawrence
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Raymel Barrios
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3points to level up
@raymel-barrios-9972
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Active 311d ago
Joined Apr 3, 2025
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