๐คน HOT-MESS-EXPRESS TUESDAY
Hope you actually logged off yesterday. Now that the long weekend hangover is wearing off โ let's talk about something nobody wants to deal with but everybody eventually does. Cancellations and refund requests. ๐ฌ Because there's nothing like coming back from a holiday to find a "I need to cancel" email sitting in your inbox. ๐ Do you have a policy โ a real one, written down, in your contract? Or do you handle it case by case and pray the client is cool about it? ๐ค Because "I'll figure it out when it happens" is not a refund policy. And without one, you're negotiating from a place of panic instead of clarity every single time. ๐ค Your policies protect YOU. Not just the client. ๐ง ๐ YOUR TURN: What does your cancellation or refund policy actually look like โ and is it actually doing its job? Drop it below. No judgment. Just systems. ๐ก