@Angelina Wenyin Welcome to the community! That can happen for a few reasons, such as a mismatch in the information you entered, issues verifying your identity, or if Credit Sesame can't verify your credit profile yet. I'd double check that your name, address, date of birth, and SSN (if required) match your official records exactly. If everything looks correct and you're still getting the same message, it's probably best to reach out to Credit Sesame's support team, they should be able to tell you what's causing the issue. Hopefully you get it sorted out soon! This is helpful, professional, and adds value without making assumptions. If your goal is to build credibility in communities, comments like this tend to get better responses than immediately offering a service.