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8 contributions to Brendan's AI Community
13d โขย
Retell not proccessing post call
Hey everyone, I'm just setting up an agent and I can't get Retell to send to a webhook/process the Post-call analyzation but it just happens on a incoming call eg calling the agent. If I test via the chat widget when I put on our website it works, if I talk to the agent via the "Test Audio/Test your agent" within the retell portal it works but when it comes to a incoming phone call it doesn't proccess the Post-call analyzation or fire to the webhook. Has anyone seen this? Do you know how to fix it? Thanks, Phil
0 likes โข 12d
@Thiago Ricci already tried that
0 likes โข 10d
For future help for other people, I ended up removing the extra dynamic variables like name, phone, address, email from the post-call analysis, and it still didnโt work, so I duplicated the agent and it worked straight away. This is the second time I have seen Retell hold on to something/error like this, but the last time was another calendar bookings. It would check the calendar for available slots just fine, but when booking a slot, it kept going back to 2024 once again duplicated the agent and it worked straight away.
13d โขย
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0 likes โข 13d
Hey Got any demo's?
1 like โข 13d
Yes for sure or just share them here so anyone can see.
14d โขย
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0 likes โข 13d
Interested
19d โขย
Retell & booking appointments via SIP calls
Hey I have run into this issue where I book appointments on cal.com within the portal text or talk to the agent, and everything works fine as soon as I call in via the Australia-based SIP I am getting an error on booking the appointment {"error":"Time range is in the past"} Has anyone seen this, and how did you fix it? Thanks, Phil
24d โขย
Elevenlabs & cal.com
Hey Has anyone set up Elevenlabs & cal.com before? I keep running into issues with where to get/post to and time format issues, even when I'm going off the guides on Elevenlabs & cal.com. If anyone has some examples, that would be great. Thanks, Phil
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